All Collections › Shipping & Delivery › What if my package is lost or damaged?

What if my package is lost or damaged?

If your order is lost or arrives damaged, contact us and we will help resolve the issue.

Lost or Damaged Orders

We take great care in packaging, but issues can occasionally occur.

If Your Package Is Lost

Contact us with your order number
We will investigate with the carrier

If Your Package Is Damaged

Take clear photos of the damage
Contact us immediately

Resolution

We will:

Offer a replacement
Or provide an appropriate solution

Still need help? Contact our support team